Telephone: 02891 814581
Telephone: 02891 814581

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Privacy Policy

Privacy Policy for Regency Cars Newtownards Limited

Effective Date: 03/12/2024

At Regency Cars Newtownards Limited ("Regency Cars Newtownards"), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with us, as well as your rights under data protection laws, including the General Data Protection Regulation (GDPR).

1. Who We Are

Regency Cars Newtownards Limited is a family-owned business specialising in new and used vehicle sales, commercial sales, car and van rentals, Motability sales, and vehicle servicing. We are registered in Northern Ireland with company number NI606178 and our registered office is located at 43 Portaferry Road Newtownards, Co. Down, BT23 8NN.

If you have any questions about this Privacy Policy, please contact us:

  • Email: info@regencycarsni.co.uuk
  • Phone:028 9181 4581
  • Address: 43 Portaferry Road Newtownards, Co. Down, BT23 8NN

2. Data We Collect

We may collect and process the following types of personal data:

  1. Identity Information: Name, title, date of birth.
  2. Contact Information: Address, phone number, email address.
  3. Transaction Information: Details of purchases, rentals, or servicing.
  4. Financial Information: Bank details, credit history, and employment information (for finance applications).
  5. Technical Data: IP address, browser type, and device identifiers when using our website.
  6. Marketing Preferences: Your choices regarding receiving marketing communications from us.

3. How We Use Your Data

We use your data to:

  • Process vehicle purchases, rentals, and servicing requests.
  • Facilitate finance applications and liaise with finance providers.
  • Verify your identity for security and regulatory purposes.
  • Manage customer accounts and deliver aftersales services.
  • Respond to inquiries and provide customer support.
  • Send you marketing communications (only if you have opted in).
  • Improve our services and user experience.

4. Lawful Basis for Processing

We process your data based on:

  1. Contractual Obligation: To perform services requested by you, such as vehicle purchases or rentals.
  2. Legal Compliance: To meet legal and regulatory requirements.
  3. Consent: For marketing communications or optional services.
  4. Legitimate Interests: For fraud prevention, customer service improvements, and internal business operations.

5. Sharing Your Data

Your personal data may be shared with:

  • Finance providers (e.g., Stellantis Financial Services, Northridge Finance, Evolution Funding) for credit checks and applications.
  • Credit Reference Agencies (CRAs) for identity and creditworthiness checks.
  • Fraud prevention agencies for regulatory compliance.
  • Third-party service providers, such as IT support, hosting services, and marketing agencies.
  • Regulatory or law enforcement authorities when required by law.

We will not sell your personal data to third parties.

6. Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. For example:

  • Finance application records: 6 years from the end of the company's financial year.
  • Vehicle purchase records: 6 years from the end of the company's financial year.
  • Marketing preferences: Until consent is withdrawn.

7. Your Data Protection Rights

Under GDPR, you have the following rights:

  • Access: Request a copy of your data.
  • Correction: Request correction of inaccurate data.
  • Erasure: Request deletion of your data ("right to be forgotten").
  • Restriction: Request restriction of processing.
  • Portability: Request transfer of your data to another service provider.
  • Objection: Object to processing, especially for direct marketing.
  • Withdrawal of Consent: Withdraw your consent at any time.

To exercise your rights, contact us using the details in Section 1.

8. Data Security

We implement appropriate technical and organisational measures to secure your data against unauthorised access, disclosure, or loss. Measures include:

  • Data encryption and secure servers.
  • Access controls and staff training on data protection.
  • Regular audits and reviews of security practices.

9. Marketing Communications

We may send you promotional materials if you have opted in. You can opt-out at any time by:

  • Clicking "unsubscribe" in our emails.
  • Contacting us directly via email or phone.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website. Please review it periodically to stay informed about how we are protecting your data.

12. Complaints

If you have any concerns about our data practices, please contact us using the details in Section 1.

If you have any complaints about how we process your personal data, please contact us at 43 Portaferry Road, Newtownards, Co. Down, BT23 8NN or info@regencycarsni.co.uk, and we will do our best to resolve them.

If you remain dissatisfied, you may contact the Information Commissioner's Office by writing to it at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, telephoning 0303 123 1113 or 01625 545745, sending a fax to 01625 524510, or by completing the online email message form at https://ico.org.uk/global/contact-us/email/ or the online complaints form at https://ico.org.uk/concerns/handling/.

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Copyright © 2025 Regency Cars Newtownards. All Rights Reserved.
VAT Number - GB 926273613 | Company Number - NI606178 | FCA Number - 660161

Regency Cars Newtownards Limited is also authorised and regulated by the Financial Conduct Authority (Ref No 660161) for consumer credit purposes.
Regency Cars Newtownards Limited is a broker for finance and not a lender.

  • The lenders that we use are given first right of refusal. This is because these lenders will pay us a commission for introducing you to them.
  • This commission can be based on the amount you borrow or the vehicle you purchase.
  • We will inform you of the amount of commission that we will earn in good time.
  • We will require your consent to receive this commission.

You do not have to take our finance as it is available through other distributors. You can arrange funding for your vehicle elsewhere and it may be cheaper.

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